Retention and Data Specialist
Williamsport, PA
Full Time
Entry Level
Lycoming College is hiring a Retention and Data Specialist to join our Academic Services team.
Lycoming College, one of the nation’s oldest residential liberal arts and sciences colleges, invites candidates for its Retention & Data Specialist role. With a first-rate undergraduate education and an increased commitment to fostering an inclusive and equitable campus community that supports all faculty, staff, and students, we are seeking candidates who can support and contribute to our mission and 2021 strategic plan.
This position is responsible for supporting the day-to-day services and programs within the managerial portfolio of the Center for Enhanced Academic Experiences and Deans for Student Success & Retention. This position represents Academic Services to internal and external constituents and supports the services and programs provided by the office with a high level of professionalism, attention to detail, and confidentiality.
This is a full-time position that is benefits eligible.
Who We Are:
Founded in 1812, Lycoming College is one of the nation’s oldest and most respected residential liberal arts and sciences colleges and is becoming increasingly recognized for the quality of its experiential programming and for students gaining the skills needed upon graduation in today’s world. Students partner with faculty in doing original research, thrive in a robust program of internships, study abroad in more than two dozen countries, and compete in 19 NCAA Division III sports. Lycoming College’s strong endowment per student provides the foundation to support a first-rate undergraduate education. The College offers more than 100 majors, minors, and concentrations to about 1,100 active learners, including 30% international and domestic students of color. Students represent 25 states and territories and 15 countries.
The College proudly celebrates and values the principle of inclusive excellence. In support of its commitment to establishing an inclusive and equitable campus, Lycoming College seeks to recruit more faculty and staff from historically underrepresented groups with the recognition that doing so advances institutional excellence.
Lycoming College is an equal opportunity employer.
What will I do in this role?
Data Management
Education Required: associates degree required; bachelor’s degree preferred.
Experience and Qualifications:
What We Offer!
Lycoming College has an excellent benefits package that includes:
Health & Wellness Benefits:
Please submit a cover letter, Resume/CV, and a list of three references with contact information. Candidates will be evaluated on their ability to illustrate how their experience and skills connect to the qualifications of this position.
Review of application materials will begin immediately and cease once the position is filled. Compensation details will be shared with applicants who are invited to the first-round interview. Lycoming College will do a post offer criminal background check.
Lycoming College, one of the nation’s oldest residential liberal arts and sciences colleges, invites candidates for its Retention & Data Specialist role. With a first-rate undergraduate education and an increased commitment to fostering an inclusive and equitable campus community that supports all faculty, staff, and students, we are seeking candidates who can support and contribute to our mission and 2021 strategic plan.
This position is responsible for supporting the day-to-day services and programs within the managerial portfolio of the Center for Enhanced Academic Experiences and Deans for Student Success & Retention. This position represents Academic Services to internal and external constituents and supports the services and programs provided by the office with a high level of professionalism, attention to detail, and confidentiality.
This is a full-time position that is benefits eligible.
Who We Are:
Founded in 1812, Lycoming College is one of the nation’s oldest and most respected residential liberal arts and sciences colleges and is becoming increasingly recognized for the quality of its experiential programming and for students gaining the skills needed upon graduation in today’s world. Students partner with faculty in doing original research, thrive in a robust program of internships, study abroad in more than two dozen countries, and compete in 19 NCAA Division III sports. Lycoming College’s strong endowment per student provides the foundation to support a first-rate undergraduate education. The College offers more than 100 majors, minors, and concentrations to about 1,100 active learners, including 30% international and domestic students of color. Students represent 25 states and territories and 15 countries.
The College proudly celebrates and values the principle of inclusive excellence. In support of its commitment to establishing an inclusive and equitable campus, Lycoming College seeks to recruit more faculty and staff from historically underrepresented groups with the recognition that doing so advances institutional excellence.
Lycoming College is an equal opportunity employer.
What will I do in this role?
Data Management
- Develop expertise within the Advise and Informer software programs to be able to support student data reports on both an ad hoc basis and long-term reporting processes
- Coordinate with the Deans for Student Success and Retention the retention communication tempo via Advise (or email/text messaging as needed), including items such as student birthday message, clearing of holds on accounts for preregistration, kudos communications, and early assessment communications
- Maintain database information and reports.
- Monitor the data entry for completion of orientation tasks for accurate data pulls
- Administrative assistance for the Referral Management Team
- Monitor Academic Services web site, SharePoint site, and other media venues to help maintain up-to-date materials
- Assist the New Student Orientation Team with the planning and organization of campus-wide events, including Warrior Day, 1st Weekend, and January Orientation
- Administrative/event management support for New Student Convocation
- Support new student on-boarding processes
- Process newly confirmed students and direct weekly outreach/support to confirm students with respect to summer orientation tasks and programming
- Handle Career Services management software weekly
- Track faculty-student research
- Assist with the marketing, development, scheduling, and implementation of CEAE events.
- Gather information from students for their applications for faculty-led travel courses
- Provide recruiting assistance to employers/graduate schools and coordinate employer/graduate school recruiting visits
- Serve as a communication hub for student inquiries to the Office of Student Success and Retention and the Center for Enhanced Academic Experiences
- Handle sensitive and confidential records, reports, and correspondence
- Plan and coordinate meetings involving various on- and off-campus constituents
- Supervise student workers with respect to distributing and monitoring tasks.
- Maintain office records, create monthly budget report, and track spending.
- Manage office needs/supplies and expenditures
- Assist in documenting and monitoring the academic calendar year tempo to office operations
Education Required: associates degree required; bachelor’s degree preferred.
Experience and Qualifications:
- Associate’s degree and 2 years’ relevant experience.
- Ability to navigate a case management system and create data pulls based on a multifaceted set of criteria and/or demonstrated willingness to learn new software programs.
- Proficiency in Microsoft 365 applications (e.g. Word, Excel, PowerPoint, Forms, and Teams).
- Demonstrates professionalism and an ability to maintain confidentiality.
- Proven ability to work well with diverse groups.
- Strong attention to detail and high degree of accuracy on concurrent complex tasks.
- Writing and proofreading skills sufficient to prepare a wide variety of documents with correct spelling, grammar, and punctuation.
- Excellent communication and interpersonal skills; ability to use tact, discretion and courtesy in contacts with all persons who have contact with the College.
- Ability to think critically and exercise mature judgement.
- Ability to work independently, determine priorities, and handle a high volume of assignments effectively.
What We Offer!
Lycoming College has an excellent benefits package that includes:
Health & Wellness Benefits:
- Health insurance – Lycoming College offers a wide variety of health plan options available.
- Dental insurance, including orthodontia coverage.
- Vision insurance
- Flexible spending accounts for medical expenses and dependent care expenses
- Life & accidental death and dismemberment insurance
- Long-term disability insurance
- Short-term disability insurance
- Cancer insurance
- Personal accident insurance
- Wellness program
- Employee assistance program
- 403(b) retirement plan with up to 8% contributions from the College
- Free tuition for employees, spouses, and eligible dependents at Lycoming College
- Free tuition for eligible dependents at over 600 colleges nationwide through Tuition Exchange, Inc.
- Free tuition for employees, spouses, and eligible dependents at the Pennsylvania College of Technology
- Generous paid time off (PTO)
- Paid Parental Leave
- 14 holidays per year
- Summer hours
- 15% discount at the campus bookstore, excluding textbooks and snacks
- Reduced rates for meal packages for on-campus dining facilities
- Use of the campus recreations center and gym facilities for employees and household family members
- Use of the campus Library
Please submit a cover letter, Resume/CV, and a list of three references with contact information. Candidates will be evaluated on their ability to illustrate how their experience and skills connect to the qualifications of this position.
Review of application materials will begin immediately and cease once the position is filled. Compensation details will be shared with applicants who are invited to the first-round interview. Lycoming College will do a post offer criminal background check.
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